Standard shipping is included on every product shipped within the 48 contiguous United States.
Shipments to Alaska and Hawaii automatically incur a $20.00 shipping fee, applied at checkout.
Due to the made-to-order nature of many of our products, we do not offer expedited shipping at this time.
Delivery timelines vary by product and are noted on each product’s page. Many items arrive one business week. Made-to-order and customized items may require several weeks.
Each product ships directly from its Maker. If you purchased products from multiple Makers, some may arrive before others, but all will be delivered to you according to the timeline listed on the product's page. We will notify you whenever a product ships. If your product doesn't arrive within its delivery window, shoot us an email at Marketplace@NewYorkMakers.com and include your order number and the name of the missing product(s).
We now offer INTERNATIONAL SHIPPING through partner We Shop That.
We Shop That is a personal shopping service and single transaction solution for international customers who wish to buy products from the New York Makers product line. We Shop That talks directly with international customers to arrange the purchase and shipping of products anywhere in the world. For details on how We Shop That can shop and deliver for you, visit their New York Makers information page.
All orders are FINAL SALE and non-returnable.
In general, we do not process exchanges, but will review requests on a case-by-case basis. Email us at Marketplace@NewYorkMakers.com.
If your order was damaged during shipment, please send an email to Marketplace@NewYorkMakers.com, and include your order number, product description and a brief explanation of the damage, and we will be in touch.
We occasionally offer discount codes. Customers must manually enter the discount code during the checkout and payment process. Customers who fail to manually enter the discount code at checkout will not be refunded after ordering.