REGISTER AND GET 15% OFF YOUR FIRST ORDER!
To receive discount, you must register for an account. Check your email after signup to receive a discount code to manually enter at point of checkout. Customers who fail to manually enter the discount code at checkout will not be refunded after ordering.

Frequently Asked Questions

MARKETPLACE ORDERS


WHAT IS YOUR RETURN AND EXCHANGE POLICY?

All orders are FINAL SALE and non-returnable. In general, we do not process exchanges, but will review requests on a case-by-case basis. Email us at Marketplace@NewYorkStatesOfMind.com (don’t forget the second “s” in “States”!).


I HAVE A DISCOUNT CODE; HOW DO I REDEEM IT?

You must manually enter the discount code at checkout when making your purchase. Customers who fail to manually enter the discount code at checkout will not be refunded after ordering.


WHAT IS THE COST OF SHIPPING?

Standard shipping is included in the price listed of every product shipped within the 48 contiguous United States. Shipments to Alaska and Hawaii automatically incur a $20.00 shipping fee, applied at checkout.


DO YOU SHIP INTERNATIONALLY?

At this time we do not ship internationally.


DO YOU OFFER EXPEDITED SHIPPING?

At this time we do not offer expedited shipping.


HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

The delivery time of your order varies by product and is noted on each product’s page. Many items will get to your door within one business week. Made-to-order and customized items may require several weeks. Again, please refer to the individual product page for the best information. Have a question? Email us at Marketplace@NewYorkStatesOfMind.com (don’t forget the second “s” in “States”!).


I ONLY RECEIVED PART OF MY ORDER; WHAT DO I DO?

Each product ships directly from its Maker. If you purchased products from multiple Makers, some may arrive before others. Fear not, they will be en route to you according to the timeline listed on the product's page. We will notify you whenever a product ships. If your product doesn't arrive within its delivery window, shoot us an email at Marketplace@NewYorkStatesOfMind.com (don’t forget the second “s” in “States”!) and include your order number and the name of the missing product(s).


WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept Visa, Mastercard, American Express and Discover.


DO YOU OFFER GIFT CARDS/CERTIFICATES?

At this time we do not offer gift cards or certificates, but may do so in the future, so please check back in!


IS THERE SALES TAX ON MY ORDER?

Most products are subject to sales tax if shipped to an address within New York State, with the exception of some accessories and most food. Food gift sets are generally subject to taxes.


HOW DO I SEE MY ORDER HISTORY?

To see your order history please log in to your account and go to “Order History” to see all of your past orders.


MY ORDER WAS DAMAGED DURING SHIPMENT. WHAT DO I DO?

Please send an email to Marketplace@NewYorkStatesOfMind.com (don’t forget the second “s” in “States”!), and include your order number, product description and a brief explanation of the damage, and we will be in touch.

IN GENERAL


DO YOU HAVE BRICK-AND-MORTAR LOCATIONS?

Our digital Magazine (New York States of Mind) and e-commerce Marketplace (New York Makers) exist entirely online.


I WOULD LIKE TO PROPOSE STORY IDEAS AND/OR CONTRIBUTE CONTENT TO THE NEW YORK STATES OF MIND MAGAZINE; HOW DO I?

Please send an email to Info@NewYorkStatesOfMind.com (don’t forget the second “s” in “States”!), with subject line “Story Idea,” or "New Contributor," as appropriate, and a brief explanation of your interest, and we will be in touch.


I WOULD LIKE TO GET INVOLVED WITH THE NEW YORK MAKERS MARKETPLACE; HOW CAN I?

Please send an email to Marketplace@NewYorkStatesOfMind.com (don’t forget the second “s” in “States”!), with subject line “New Maker,” and a brief explanation of your interest, and we will be in touch.


HOW CAN I REACH YOU IF I HAVE MORE QUESTIONS?

Please direct all questions to Info@NewYorkStatesOfMind.com (don’t forget the second “s” in “States”!).


HOW CAN I KEEP UP WITH NEWS FROM NEW YORK STATES OF MIND/NEW YORK MAKERS?

Sign up for our e-newsletter at the bottom of any page, and enter your email address in the “Sign Up for Our Newsletter” field and click “Submit.” Or email us at Marketplace@NewYorkStatesOfMind.com (don’t forget the second “s” in “States”!), and mention that you want to subscribe! And be sure to follow us on Facebook, Twitter, Instagram, Pinterest and YouTube by clicking the icons at the top or bottom of any page!


WHOM DO I CONTACT IF I HAVE A PROBLEM WITH YOUR WEBSITE?

Please direct all concerns to Marketplace@NewYorkStatesOfMind.com (don’t forget the second “s” in “States”!).

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REGISTRATION DISCOUNT TERMS

To receive discount, you must register for an account. Check your email after signup to receive a discount code to manually enter at point of checkout. Customers who fail to manually enter the discount code at checkout will not be refunded after ordering.