WHAT IS YOUR RETURN AND EXCHANGE POLICY?
Most orders, particularly custom or made-to-order items, are FINAL SALE and non-returnable. If the item is returnable, it will be indicated within the product description.In general, we do not process exchanges, but will review requests on a case-by-case basis. Email us at Marketplace@NewYorkMakers.com.
If your order was damaged during shipment, please send an email to Marketplace@NewYorkMakers.com, and include your order number, product description and a brief explanation of the damage, and we will be in touch.
I HAVE A DISCOUNT CODE; HOW DO I REDEEM IT?
You must manually enter the discount code at checkout when making your purchase. Customers who fail to manually enter the discount code at checkout will not be refunded after ordering.
WHAT IS THE COST OF SHIPPING?
Standard shipping is calculated at checkout. Shipments to Alaska and Hawaii automatically incur a $20.00 shipping fee, applied at checkout.
DO YOU SHIP INTERNATIONALLY?
We can! Before purchasing, inquire about an international shipping rate by emailing Marketplace@NewYorkMakers.com.
DO YOU OFFER EXPEDITED SHIPPING?
We can! Before purchasing, inquire about an expedited shipping rate by emailing Marketplace@NewYorkMakers.com.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
The delivery time of your order varies by product and is noted on each product’s page. Many items will get to your door within one business week. Made-to-order and customized items may require several weeks. Again, please refer to the individual product page for the best information. Have a question? Email us at Marketplace@NewYorkMakers.com.
I ONLY RECEIVED PART OF MY ORDER; WHAT DO I DO?
Each product ships directly from its Maker. If you purchased products from multiple Makers, some may arrive before others. Fear not, they will be en route to you according to the timeline listed on the product's page. We will notify you whenever a product ships. If your product doesn't arrive within its delivery window, shoot us an email at Marketplace@NewYorkMakers.com.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, Mastercard, American Express, Discover, Paypal, and Apple Pay.
DO YOU OFFER GIFT CARDS/CERTIFICATES?
We do! You can scoop one up here, available in denominations of $10, $25, $50, or $100.
IS THERE SALES TAX ON MY ORDER?
Most products are subject to sales tax if shipped to an address within New York State, with the exception of some accessories and most food. Food gift sets are generally subject to taxes.
HOW DO I SEE MY ORDER HISTORY?
To see your order history, please log in to your account and go to “Order History” to see all of your past orders.
MY ORDER WAS DAMAGED DURING SHIPMENT. WHAT DO I DO?
Please send an email to Marketplace@NewYorkMakers.com and include your order number, product description, and a brief explanation of the damage, and we will be in touch.
DO YOU HAVE BRICK-AND-MORTAR LOCATIONS?
Our e-commerce Marketplace and digital Magazine exist online, although we produce pop up shops often. We currently have a pop up shop in the Catskills in Mountaindale, NY at Forage & Gather, 81 Main Street. Our Silda's Jam can be found at locations throughout the state here.
I WOULD LIKE TO PROPOSE STORY IDEAS AND/OR CONTRIBUTE CONTENT TO THE NEW YORK MAKERS MAGAZINE; HOW DO I?
Please send an email to Info@NewYorkMakers.com with subject line “Story Idea,” or "New Contributor," as appropriate, and a brief explanation of your interest, and we will be in touch.
I WOULD LIKE TO BE A NEW YORK MAKER ON THE NEW YORK MAKERS MARKETPLACE; HOW CAN I?
Please send an email to Marketplace@NewYorkMakers.com with subject line “New Maker,” and a brief explanation of your interest with a link to your work, and we will be in touch.
HOW CAN I REACH YOU IF I HAVE MORE QUESTIONS?
Please direct all questions to Info@NewYorkMakers.com.
HOW CAN I KEEP UP WITH NEWS FROM NEW YORK MAKERS?
Sign up for our e-newsletter at the bottom of any page, and enter your email address in the “Sign Up for Our Newsletter” field and click “Submit.” Or email us at Marketplace@NewYorkMakers.com and mention that you want to subscribe! And be sure to follow us on Facebook, Twitter, Instagram, Pinterest, and YouTube by clicking the icons at the top or bottom of any page!
WHOM DO I CONTACT IF I HAVE A PROBLEM WITH YOUR WEBSITE?
Please direct all concerns to Marketplace@NewYorkMakers.com.